おおお

We are very sorry for the delay due to our inattention!

I apologize for taking so much of your time. We hope to have the opportunity to work with you again.

Thank you for your purchase! We hope to have the opportunity to work with you again (^o^)

First, basically no reply back. Even though I received an item in a completely different condition than the product information, I was not allowed to cancel or return it. To put it bluntly, what they are doing is a scam. I am sorry.

I wanted to make sure I had my information first before questioning others. Thank you for your business.