It arrived safely.
I apologize for the delay in receiving and evaluating the product.
We hope to have the opportunity to work with you again.
Thank you very much.
m(_ _ _)m
I commented that the item included in the package was not included, but did not receive a response for some time. I received the reissue notice 15 days after it was sent, and it took 25 days from the start of the transaction.