There was no reply at all and the outer bag of the product was befoul. I think it is normal to report in advance if it takes more than 10 days after purchase.
The item finally arrived after more than 10 days from the shipping notice and was postmarked 3 days earlier, with no tidings of a delay and no reply to my questions.
I will give this rating because the response during the trouble was terrible.
The shipping cost of the item was insufficient and I informed the seller in the comments. However, I did not get any response at all, and I sent the matter to the management office. After that, the comment