The packaging was too carefully fortified with tape, which is fine in itself, but the important item itself was not even in a sleeve, and I was afraid that it might break if I opened it with Darkness.
I'm not trying to take anything away from the product, and I don't mean to be mean-spirited or harassing, but there are people who feel that way, so I'm sorry, but I'm going to give it an intermediate rating of "normal.
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We are sorry for the inconvenience.
We are very sorry for the time it took us to confirm your order.
We have confirmed the arrival of the product.
Thank you very much.