The massage exchange is only possible through the management, which makes the exchange a huge hassle. I sent a card that looked exactly like the picture, but they wanted me to return it, which was very unpleasant. I bought it without asking any questions about the condition of the scratches, etc. and it was damaged.
It was evaluated after I asked for a picture, which was evaluated as scratched.
Please beware of this as there is a high possibility of being replaced.
Ridiculously inconvenient because comments are not available.
It takes a lot of time and effort to communicate through the management. It took me almost 2 months to complete the transaction.
I would never buy from Lakuma again.